Terms & Conditions of Sales

I/ Booking conditions:

The reservation will become effective and final after payment of a deposit of at least 50% of the total amount of the stay.
Full payment is required 10 days prior to arrival date.

If you book a stay less than 15 days before the arrival date, you will be asked to pay the full amount for the stay.

II/ Payment methods:
*Transfer: RIB FR76 4061 8804 6000 0400 1141 619
*Bank card via Stripe

*Bank check payable to Gîte Plaisir Creusois

* Address to send payment by check: Mr and Mrs PERRON - 7 Route de la Vallaiserie - 27230 SAINT GERMAIN LA CAMPAGNE

(payments by bank transfer or credit card are preferred)

III/ Cancellation:
The cancellation of a reservation will only be effective after confirmation by email and its consideration by the owners.

IV / Cancellation fees:
*From 20 to 8 days before, 50% of the reservation amount is due
*From 7 to 2 days before, 75% of the reservation amount is due
*From 1 to 0 days before, 100% of the reservation amount is due

V/ Cancellation by owners:
We refund all amounts paid.

VI/ Interruption:
In the event of interruption of the current stay, 100% of the amount of the remaining stay will be due and invoiced.

VII/ General rental conditions:
Arrival and departure
Access to the lodgings takes place between 3:00 p.m. and 7:00 p.m. It must be vacated no later than 10:00 a.m. on the day of departure (for weekly stays).
(For other stays, late departure possible to be agreed in advance with the people responsible for welcoming you and in accordance with their availability)

Late arrivals can be done independently (key boxes) with prior agreement from the owner and an introductory visit the morning after your arrival by the people responsible for welcoming you.

VIII/ Occupation:
Unless otherwise agreed with the owners, the accommodations are for a maximum capacity of 12 people maximum (see description of the accommodation).

Use of premises
Customers must ensure that the premises are kept peaceful and clean.

Smoking is prohibited inside the accommodation.

VIII/ Animals:
Our animal friends are allowed in the cottage subject to prior acceptance by the owner.

They must be well-trained and must under no circumstances be left alone in the gîte or allowed to climb onto the furniture (beds, sofas, armchairs)

Any damage will be the responsibility of the owner of the animal.

In case of non-compliance with these instructions, we reserve the right to cancel your stay immediately and without possible refund/compensation. Any amounts already paid will be retained.

IX/ Security of the accommodation:
The garden is not enclosed.
Children are the responsibility of their parents or a designated adult during the stay.
The cottage is equipped with smoke detectors.

X/ Heating system:

The cottage is heated by a reversible heat pump, controlled remotely.

XI/ Household linen:

* Sheets are not provided.

* It is forbidden to sleep in beds that have not been made in accordance with the quality materials provided to you.
* Each bed is equipped with a mattress protector and pillow protectors.

* Towels are not provided.

XII/ Equipment:

*Fully equipped kitchen: kitchen utensils, dishes, filter coffee maker, small appliances, raclette.

* Washing machine, vacuum cleaner
* Various indoor and outdoor games
* Free Wifi

Any damage or loss will result in a refund.

Acceptance of payment when booking the accommodation implies acceptance of these regulations.

XIII/ You will need to provide upon arrival:
A deposit/property protection of €300 will be requested upon arrival.

If payment is by check, a deposit check must be sent at the time of the balance of the reservation. It will be returned after the stay if there is no damage.

A cleaning deposit check (if you have not taken the proposed package) of 70 euros which will be returned to you after the departure inventory.

*Insurance :
The tenant will be required to insure against damage of any nature likely to incur liability.

We ask you to kindly provide us with a copy of your holiday insurance certificate.

Failure to comply with the terms of this contract or any dispute in its interpretation or execution which cannot be settled amicably will result in legal proceedings.with the relevant authorities under the civil procedure code of the resort area.

Special conditions

1. Purpose

These general terms and conditions define the rights and obligations of the parties in the context of the remote reservation of services offered by our establishment, the contact details of which are specified in this reservation confirmation document. They govern all the steps necessary for the reservation and the follow-up of the reservation between the contracting parties. The customer acknowledges having read and accepted these general terms and conditions of sale and the conditions of sale of the reserved rate accessible on our reservation platform. These general terms and conditions of sale apply to all reservations concluded online, via our reservation platform.

2. Reservation

The customer chooses the services presented on our booking platform. He acknowledges having read the nature, destination and booking terms of the services available on our booking platform and having requested and obtained the necessary and/or additional information to make his booking with full knowledge of the facts. The customer is solely responsible for his choice of services and their suitability for his needs, such that our liability cannot be sought in this regard. The booking is deemed accepted by the customer at the end of the booking process.

3. Booking process

Reservations made by the customer are made via the electronic reservation form accessible online on our reservation platform. The reservation is deemed to be made upon receipt of the reservation form. The customer undertakes, prior to any reservation, to complete the information requested on the reservation form or request. The customer certifies the truthfulness and accuracy of the information transmitted. After the final choice of the services to be booked, the booking procedure includes in particular the entry of the bank card in the event of a request for a guarantee or prepayment, the consultation and acceptance of the general conditions of sale and the conditions of sale of the reserved rate before the validation of the booking and, finally, the validation of the booking by the customer.

4. Acknowledgement of receipt of reservation

Our booking platform acknowledges receipt of the customer's booking by sending an email without delay. In the case of online booking, the acknowledgement of receipt of the booking by email summarizes the contract offer, the services reserved, the prices, the conditions of sale relating to the selected rate, accepted by the customer, the date of the booking made, the information relating to the after-sales service, as well as the address of the seller's establishment to which the customer can submit their complaints.

5. Cancellation or modification by the customer

The customer is reminded, in accordance with Article L. 121-21-8 12° of the Consumer Code, that he does not have the right of withdrawal provided for in Article L. 121-21 of the Consumer Code. The conditions of sale of the reserved rate specify the terms of cancellation and/or modification of the reservation. Reservations with prepayment may not be subject to any modification and/or cancellation.When the conditions of sale of the reserved rate allow it, the cancellation of the reservation can be made directly with the establishment, whose telephone contact details are specified on the confirmation of the reservation sent by email. All reservations are nominative and cannot under any circumstances be transferred to a third party, whether free of charge or for a fee.

6. Consumption of the service

In accordance with the regulations in force in certain countries, the customer may be asked, upon arrival, to complete a police form. To do this, the customer will be asked to present an identity document in order to check whether or not they must complete the police form. Any behavior contrary to good morals and public order will lead the establishment to ask the customer to leave the establishment without any compensation and/or without any refund if a payment has already been made. For establishments with Internal Regulations, the customer accepts and agrees to comply with said regulations. In the event of non-compliance by the customer with one of the provisions of the Internal Regulations, the establishment will be obliged to invite the customer to leave the establishment without any compensation and/or without any reimbursement if payment has already been made.

7. Liability

The photographs presented on our booking platform are not contractual. Even if all the best efforts are made to ensure that the photographs, graphic representations and texts reproduced to illustrate the establishments presented give as accurate an overview as possible of the services offered, variations may occur between the time of booking and the day of consumption of the service. The establishment cannot be held responsible for the non-execution or poor execution of the reservation in the event of force majeure, due to a third party, due to the customer, in particular the unavailability of the internet network, inability to access the website, external intrusion, computer viruses or in the event of prepayment not authorized by the cardholder's bank. Any reservation or payment that is irregular, inoperative, incomplete or fraudulent for a reason attributable to the customer will result in the cancellation of the order at the customer's expense, without prejudice to any civil or criminal action against the latter.

8. Complaints

Complaints relating to the non-performance or poor performance of the reserved services must, under penalty of foreclosure, be brought to our attention in writing within eight days after the date of departure from the establishment.

9. Prices

The prices relating to the reservation of services are indicated before and at the time of booking. The prices are confirmed to the customer in the amount including tax, in the commercial currency of the establishment, and are only valid for the duration indicated on the booking platform. If the debit at the establishment is made in a currency other than that confirmed on the booking, the exchange fees are the responsibility of the customer. All reservations, regardless of their origin, are payable in the local currency of the establishment, unless special provisions are indicated on site. Unless otherwise stated on the booking platform, additional services are not included in the price. Taxes (local taxes, tourist taxes, etc.) where applicable, presented on the rates page, are to be paid directly on site to the establishment. Any modification or introduction of new legal or regulatory taxes imposed by the competent authorities will be automatically reflected in the prices indicated on the billing date.

10. Payment

The customer provides their bank details as a guarantee of the reservation, except for special conditions or rates, by credit or private bank card (Visa, Mastercard, American Express, Diners Club, etc. depending on the possibilities offered by the establishment's reservation platform) by indicating directly, in the area provided for this purpose (secure entry by SSL encryption), the card number, without spaces between the numbers, as well as its expiry date (it is specified that the bank card used must be valid at the time of consumption of the service) and the visual cryptogram. They must present themselves at the establishment with the bank card that allowed them to guarantee the reservation. The payment is debited at the establishment during the stay, except in the case of special conditions or rates where the partial or total debit of the payment is made at the time of booking. This prepayment is called a deposit. In the event of a no-show (reservation not cancelled – customer not present) of a reservation guaranteed by credit card, the establishment will debit the customer, as a fixed indemnity, the amount indicated in its general terms and conditions and specific terms of sale. The establishment has chosen elloha.com/stripe.com in order to secure online payments by credit card. The validity of the customer's payment card is verified by stripe.com. The payment card may be refused for several reasons: stolen card, blocked card, limit reached, input error, etc. In the event of a problem, the customer must contact their bank on the one hand, and the establishment on the other hand to confirm their reservation and payment method. In the case of a rate subject to online prepayment, the amount paid in advance, which are the deposits, is debited at the time of booking. Some establishments can generate invoices/notes electronically, the original file is certified and available online at the internet address provided by the establishment.

11. Respect for privacy

The customer is informed, on each of the personal data collection forms, of the mandatory or optional nature of the responses by the presence of an asterisk. The information processed is intended for the establishment, elloha.com, its entities, its partners, its service providers (and in particular online payment providers). The customer authorizes elloha.com to communicate his personal data to third parties on the condition that such communication proves compatible with the performance of the operations incumbent on elloha.com under these general conditions and in connection with the Customer Charter for the protection of personal data. In particular when paying online, the customer's bank details must be transmitted by the payment provider stripe.com to the establishment's bank, for the execution of the reservation contract. The customer is informed that this data transfer may therefore take place in foreign countries that do not have adequate protection of personal data within the meaning of the Data Protection Act. However, the customer consents to this transfer necessary for the execution of his reservation. Constellation SAS / Stripe.com, in their professional capacity, have undertaken to the establishment to take all security measures and respect the confidentiality of data for said data transfers.

12. Proof agreement

The entry of the required banking information, as well as the acceptance of these general conditions and the voucher or reservation request, constitutes an electronic signature which has, between the parties, the same value as a handwritten signature. The computerized records kept in the computer systems of elloha.com. will be kept under reasonable security conditions and considered as proof of communications, orders and payments between the parties. The customer is informed that his IP address is recorded at the time of booking.

13. Force majeure

Force majeure means any event external to the parties that is both unforeseeable and insurmountable and prevents either the customer or the establishment from fulfilling all or part of the obligations set out in the contract. Force majeure or fortuitous events are considered to be those usually recognized by the case law of the French Courts and Tribunals. Each party may not be held liable to the other party in the event of non-performance of its obligations resulting from a force majeure event. It is expressly agreed that force majeure suspends, for the parties, the performance of their reciprocal obligations and that each party shall bear the cost of the resulting costs.

14. Dispute Resolution

These General Conditions of Sale are governed by the law of the country of establishment without prejudice to any mandatory protective provisions that may be applicable in the country of residence of consumers.

15. Entirety

These General Terms and Conditions of Sale, the terms and conditions of sale of the rate reserved by the customer, and the reservation voucher or request express the entirety of the obligations of the parties. No general or specific conditions communicated by the customer may be incorporated into these general terms and conditions. The documents forming the contractual commitments between the parties are, in descending order of priority, the reservation voucher or request (including the specific conditions of the rate reserved) and these general terms and conditions. In the event of a contradiction between the booking voucher and the general terms and conditions, the provisions contained in the booking voucher will be the only ones applicable for the obligation in question. These general terms and conditions of sale via the internet may be modified and/or supplemented by the establishment at any time. In this case, the new version of the general terms and conditions of sale via the internet will be put online by the establishment. As soon as it is put online on the internet, the new version of the general terms and conditions of sale via the internet will automatically apply to all customers.